Return and Refund Policy

 

Return and Refund Policy

Thank you for shopping with us! We hope you love your purchase, but if you’re not completely satisfied, we're here to help.

Returns

You have [15/30] days from the date of delivery to request a return.

To be eligible for a return:

  • Your item must be unused, in the same condition you received it, and in the original packaging.
  • You must have the receipt or proof of purchase.
  • Certain items such as perishable goods, personalized/custom products, intimate or sanitary goods, and gift cards are non-returnable.

To start a return, please contact us at [ashastoheed811@gmail.com] with your order number and reason for return. Do not send your item back without first contacting us.

Refunds

Once we receive and inspect your returned item, we’ll notify you of the status of your refund.

  • If approved, your refund will be processed back to your original payment method within [5–10 business days].
  • Shipping costs (if any) are non-refundable, unless the return is due to our error (wrong item, defective, etc.).
  • If the item is not returned in its original condition, a partial refund may be issued.

Exchanges

Need a different size, color, or item? The fastest way to exchange is to return your item and place a new order.

Return Shipping

  • Customers are responsible for return shipping costs unless the item arrived damaged or we made a mistake.
  • We recommend using a trackable shipping service or purchasing shipping insurance.

Damaged or Incorrect Items

If your item arrives damaged or incorrect, please contact us within [48 hours] of delivery with photos of the item and packaging. We’ll make it right!

Contact Us

If you have any questions about returns or refunds, feel free to contact our support team at:
📧 [ashastoheed811@gmail.com]
📞 [0346-2799832]